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Lazy customer service

English · 中文

This project is an intelligent customer service tool based on large models, supporting access to platforms such as WeChat, Taobao, Bilibili, Douyin Enterprise Account, Douyin, Douyin Store, Weibo Chat, Xiaohongshu Professional Account Operation, Xiaohongshu, Zhihu, etc. It can choose GPT3.5/GPT4.0 (more platforms will be supported in the future), handle text, voice, and images, access external resources such as operating systems and the Internet through plugins, and support customization of enterprise AI applications based on its own knowledge base.

Note : This project is just a customer service tool for connecting to external platforms and does not provide any platform accounts, which need to be prepared by yourself. Additionally, the knowledge base function also needs to be prepared by yourself. Currently, this project only supports integration with OpenAI's API interface (or proxy).

Main function

  • Multi-platform support: Currently supports platforms such as WeChat, Taobao, Bilibili, Douyin Enterprise Account, Douyin, Dou Store, Weibo Chat, Xiaohongshu Professional Account Management, Xiaohongshu, Zhihu, and more. Will continue to expand support for more social media platforms in the future.
  • Default reply content: Allows users to set custom replies to solve common issues and improve response efficiency.
  • Access to the ChatGPT interface, generates replies intelligently based on customer inquiries, suitable for handling complex or personalized customer inquiries.
  • Sending images and binary files: Supports sending images and other binary files to meet the customer service needs of simulators.
  • Knowledge base: Customize the robot by uploading knowledge base files, can be used as a digital clone, intelligent customer service, or private domain assistant.
  • Each platform has an independent plugin system, supports plugins accessing external resources such as the internet, and supports enterprise AI applications customized based on proprietary knowledge bases.

Presentation video

观看视频

Open source community

If you have any feedback or features you would like to support for the project, you can add the assistant's WeChat to join the open source project discussion group:

微信扫码添加客服

Download link

download

Instructions

The first startup may be a bit slow as it needs to download driver files and initialize the reply database, so please be patient.

1. Set up GPT Address

After launching the program, click on the settings button, set up your OpenAPI Key and proxy server address, then click save.

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2. Instructions for Homepage Operations

First, you can see the "Connection" section on the homepage, with two checkboxes. By default, the software is paused. If you want the software to start working, uncheck this checkbox.

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When first opened, it defaults to not being logged in. So, you need to manually pause it, then log in, and then uncheck the pause to start working.

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After enabling automatic replies, it will read the platforms you have selected below and automatically open those pages to start working. Note that the checkboxes above cannot be clicked because the author does not have accounts for those platforms, so they cannot debug the platform's information. If you have accounts for these platforms and need support for automatic replies, please contact the customer service above.

3. Writing Keywords

When the "Enable Keyword Matching" above is checked, it will prioritize matching the keywords set here. If a keyword is matched, it will reply with the corresponding reply. If no keyword is matched, it will call on you to provide the ChatGPT API at the bottom to ask GPT to answer the user's question.

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Clicking the "Add Keyword" button allows you to customize keywords and reply content.

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You can add several matching keywords.

Writing Rule Keywords

Languages
TypeScript 97.1%
SCSS 1.3%
JavaScript 1.2%
CSS 0.3%