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fix(jsm): improve create request error handling, add form-based submission support (#4066)

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* fix(jsm): improve create request error handling, add form-based submission support

* refactor(jsm): extract parseJsmErrorMessage helper to deduplicate error handling

* fix(jsm): remove required on summary for advanced mode, add JSON.parse error handling

* fix(jsm): include description in requestFieldValues gate for form-only requests
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Waleed
2026-04-08 22:17:01 -07:00
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parent 9fbe514dbd
commit db230785d3
6 changed files with 100 additions and 16 deletions
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apps/docs/content/docs/en/tools/jira_service_management.mdx
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@@ -113,10 +113,11 @@ Create a new service request in Jira Service Management
| `cloudId` | string | No | Jira Cloud ID for the instance |
| `serviceDeskId` | string | Yes | Service Desk ID \(e.g., "1", "2"\) |
| `requestTypeId` | string | Yes | Request Type ID \(e.g., "10", "15"\) |
| `summary` | string | Yes | Summary/title for the service request |
| `summary` | string | No | Summary/title for the service request \(required unless using Form Answers\) |
| `description` | string | No | Description for the service request |
| `raiseOnBehalfOf` | string | No | Account ID of customer to raise request on behalf of |
| `requestFieldValues` | json | No | Request field values as key-value pairs \(overrides summary/description if provided\) |
| `formAnswers` | json | No | Form answers for form-based request types \(e.g., \{"summary": \{"text": "Title"\}, "customfield_10010": \{"choices": \["10320"\]\}\}\) |
| `requestParticipants` | string | No | Comma-separated account IDs to add as request participants |
| `channel` | string | No | Channel the request originates from \(e.g., portal, email\) |